About
What we stand for
Telehealth Transparency is a public-interest investigation desk. We stand with patients and the public record — not with clinics, pharmacies, processors, or affiliate programs. Our job is to document what online telehealth gets wrong, preserve evidence, and help the people who can do something about it see the pattern clearly.
The problem we care about
Cash-pay telehealth has scaled faster than the accountability around it. Patients are told they are getting pharmacy medicine, clinical oversight, and a clean supply chain — then encounter opaque packaging, research-grade or mislabeled products, marketing that outruns the evidence, affiliate pressure, and payment rails that keep charging while questions go unanswered. When something goes wrong, the record is fragmented across reviews, forums, state boards, and screenshots that disappear.
We exist so that evidence has a quieter place to land — and so regulators, reporters, and watchdogs do not have to rebuild the same case from scratch each time.
What transparency means here
- Honest product identity. If something is compounded, research-grade, or sold for human use, patients deserve language that matches what is in the vial — not a softer story on the website and a different story on the label.
- Named pharmacy of record. Patients should know who compounded and shipped their medicine, under which license, and when that pharmacy changes.
- Marketing that matches the science. Claims about GLP-1s, peptides, drops, and “clinical” telehealth should not borrow the authority of branded trials, fabricated doctors, or unproven cures.
- Prescribing that looks like care. Async checkboxes and rubber-stamp approvals are not the same as an accountable clinical relationship — especially when injectable or high-risk products are involved.
- Affiliate programs that tell the truth. Brand-partner / MLM compensation, fees, and health claims should be clear to the people being asked to sell — and to the patients those sellers reach.
- Payment rails that do not look away. Processors, banks, and card networks facilitate volume. When high-risk telehealth merchants show documented compliance gaps, the payment stack is part of the story.
- A durable public record. Packaging photos, complaint themes, board actions, news investigations, and voluntary disclosures should be findable — not lost in a comment thread.
What we do
- Collect private consumer complaints, packaging photos, and harm narratives
- Accept voluntary documents from pharmacies, processors, affiliates, and former staff
- Track public telehealth and compounding cases for pattern context — including peers documented by newsrooms, agencies, and litigation
- Share curated packages with regulators, state boards, payment networks, newsrooms, and nonprofit watchdogs when the facts justify it
- Publish outreach correspondence and responses when counsel clears release
Who this is for
- Patients and consumers — a private intake for billing, pharmacy, packaging, marketing, affiliate, and safety issues across any telehealth company
- Investigative partners — journalists, advocates, researchers, and board staff who need curated briefs beyond the public hubs
- Industry actors willing to clarify — pharmacies, processors, affiliates, and former staff who have COAs, boarding docs, or facts that correct the record
What we are not
- Not a telehealth provider, pharmacy, or prescriber
- Not a law firm and not legal advice
- Not affiliated with any telehealth company, pharmacy, processor, or affiliate program we cover
- Not FDA, a state board, or any government agency
- Not a commercial competitor’s marketing site
How we work
Submissions are private by default. We prioritize verifiable public evidence and consent-backed materials. We do not sell contact lists. Serious shares and public naming go through counsel review. For emergencies, call 911; for medical adverse events, also use FDA MedWatch.
Evidence handling: Methodology. File a complaint: Submit. Tracked cases: Investigations.